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7. Get Help

 
Get Help – When an Unexpected Health Issue Arises

Don’t wait when a new problem or symptom happens. Get re-acquainted with your body signals, vital signs and symptoms. The old saying “if you snooze… you lose” is very true. Take action while you can to prevent the problem from becoming urgent and critical.

Taking Action – Options for Care

  1. Call your Family Doctor. Depending on the severity of your symptoms and providing that you can get through quickly, you may want to call your family doctor’s office and relay your situation to the receptionist or nurse. They can advise you of what to do.
  2. Call Telehealth line in your province. The Registered Nurses will guide you on a course of action.
  3. Call Home Care. Every Canadian can call their provincial home care agency to see if you qualify for services – you do not need to have a doctor’s referral. Home and community care services hellp people to receive care at home, rather than in a hospital or long-term care facility. Home and community care is delivered by regulated health care professionals (e.g., nurses, occupational or physical therapists), or non-regulated workers (personal care workers and homemakers).
  4. Call a private home healthcare agency and request a complimentary needs assessment.

We Care Home Health Services is the largest Canadian, home care service provider in Canada, with over 50 locations from coast-to-coast. Our professional and compassionate service personnel include: nurses, personal support workers and homemakers, who provide nursing services, meal preparation, homemaking, cleaning, transportation. Our specialized, dedicated programs support those living with Brain Injury, Alzheimer’s, Parkinson’s, osteoarthritis, diabetes, COPD and end of life care. These services are offered 24 hours per day, seven days per week, 365 days per year.

To learn more about home care services in your province in Canada or to become a member of the Canadian Home Care Association, visit www.cdnhomecare.ca

Do you Need Help Now?

We Care makes it easy for you to explore care options. You can call us anytime, day or night. We’re here to answer your questions or provide advice – all of course without any cost or obligation. And when you are ready to take the next step, one of our nurses will provide a complimentary in-home assessment to ensure that you’re getting the best service possible, personalized to your needs. Call now for care to 1-877-853-1195.

Provincial Help

Most provinces and territories have a provincial telephone help line that provides a live-voice answer by Registered Nurses to advise you about your health concerns. The hours of operation vary by province.

The government home care programs in each province or territory provides a menu of services that support individuals living at home, in retirement homes or long-term care communities.

The goals of home and community care are to:

  • Help people maintain or improve their health status and quality of life
  • Assist people in remaining as independent as possible
  • Support families in coping with a family member's need for care
  • Help people stay at or return home and receive needed treatment, rehabilitation or palliative care, and
  • provide informal/family caregivers with the support they need.

Services delivered in the home can help people with minor health problems and disabilities as well as those who need intensive and sophisticated services and equipment. Home care services may include:

Nursing

  • personal care such as help with bathing, dressing, and feeding
  • physiotherapy, Occupational therapy
  • Speech therapy
  • Social work
  • Dietitian services
  • Homemaking, and
  • Respite services.

Other services available in the community, such as day programs for people with Alzheimer's disease, Meals on Wheels, or friendly visitor programs, also help maintain or improve the health of Canadians.



Provincial Telehealth Lines and Government Home Care Contacts

Province Nurse Telehealth Line Government Home Care
Alberta 1-866-408-5465 www.albertahealthservices.ca Within Edmonton - 408-LINK (5465)
Toll-free elsewhere in Alberta - 1-866-408-LINK (5465)
British Columbia 1-866-215-4700
1-800-663-7867
www.health.gov.bc.ca
Manitoba 1-888-315-9257 www.health.mb.ca
New Brunswick 1-800-244-8353 http://www.gnb.ca/0217/Tele-Care-e-asp
Newfoundland 1-888-973-4466 http://www.nlchi.nl.ca/health_telehealth.php
Northwest Territories 1-888-255-1010 http://www.hlthss.gov.nt.ca/
Features/Programs_and_Services/telecare/tele_care_nwt.asp
Nova Scotia 1-800-387-6665 http://www.gov.ns.ca/health/telehealth/links.asp
Nunavut
Ontario 1-866-797-0000 http://www.health.gov.on.ca/en/public/programs/telehealth
Prince Edward Island http://www.oneislandhealthsystem.ca/index.php3?number=1020492&lang=E
Quebec Contact your local CLSC http://www.msss.gouv.qc.ca/reseau/info_sante.html
Saskatchewan 1-877-800-0002 http://www.health.gov.sk.ca/healthline
Yukon 1-800-661-0408 http://www.hss.gov.yk.ca